Comments on: A short post about Fasthosts and its domain renewal policy http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/ Sun, 25 Jul 2010 15:27:10 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Stephen http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-15 Stephen Fri, 12 Feb 2010 12:40:39 +0000 http://thebloggingacademy.com/?p=5655#comment-15 I heard some good reports about 34sp.com so I set up an account with them a couple of weeks ago. I set up a WordPress site and noticed a massive difference in download speed compared to some of my US hosted sites. I am not sure if I will be leaving the site with 34sp.com as I am used to using cPanel rather than Plesk and found the whole backend a little awkward with regards to the setting up of scripts, email etc. Fasthosts tech support is not great and I find myself having to wait a long time for my calls to be answered on those rare occasions I do call (usually to question a charge on my account!) I heard some good reports about 34sp.com so I set up an account with them a couple of weeks ago. I set up a WordPress site and noticed a massive difference in download speed compared to some of my US hosted sites. I am not sure if I will be leaving the site with 34sp.com as I am used to using cPanel rather than Plesk and found the whole backend a little awkward with regards to the setting up of scripts, email etc.

Fasthosts tech support is not great and I find myself having to wait a long time for my calls to be answered on those rare occasions I do call (usually to question a charge on my account!)

]]> By: David Rivers http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-14 David Rivers Fri, 12 Feb 2010 09:40:00 +0000 http://thebloggingacademy.com/?p=5655#comment-14 Your Twitter conversation would have been just a fruitful with a robot… or perhaps a wall? For small personal hosting projects I’m using 34sp.com, they offer a referral service so it might be worth looking into if you refer a lot of people, for domain and domain services I use GoDaddy.com and to be honest some of their control panels e.g. DNS management are the best I’ve come across. I think Fasthosts have grown too quickly and are somewhat a victim of their own success, their technical support is very poor and outside of what is shown on their screen they lack any real knowledge of how things on the Internet work (or at least should work). Very unhelpful. I just hope more people will stumble across this blog BEFORE signing up with Fasthosts. Your Twitter conversation would have been just a fruitful with a robot… or perhaps a wall? For small personal hosting projects I’m using 34sp.com, they offer a referral service so it might be worth looking into if you refer a lot of people, for domain and domain services I use GoDaddy.com and to be honest some of their control panels e.g. DNS management are the best I’ve come across.

I think Fasthosts have grown too quickly and are somewhat a victim of their own success, their technical support is very poor and outside of what is shown on their screen they lack any real knowledge of how things on the Internet work (or at least should work). Very unhelpful.

I just hope more people will stumble across this blog BEFORE signing up with Fasthosts.

]]> By: Stephen http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-13 Stephen Fri, 12 Feb 2010 06:32:07 +0000 http://thebloggingacademy.com/?p=5655#comment-13 I agree, great work David! I wonder how much more has been lost by operating the no refund policy? I recently had a Twitter conversation with Fasthosts; I have updated the post with that conversation. I agree, great work David! I wonder how much more has been lost by operating the no refund policy?

I recently had a Twitter conversation with Fasthosts; I have updated the post with that conversation.

]]> By: Trevor http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-12 Trevor Fri, 12 Feb 2010 03:07:36 +0000 http://thebloggingacademy.com/?p=5655#comment-12 If you happen to live in the USA, please consider filing a complaint with the Better Business Bureau. I did so, and they didn’t bother responding. I’d be interested to see if they start responding when/if others do the same. If you happen to live in the USA, please consider filing a complaint with the Better Business Bureau. I did so, and they didn’t bother responding. I’d be interested to see if they start responding when/if others do the same.

]]> By: Andrew http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-11 Andrew Thu, 11 Feb 2010 22:37:02 +0000 http://thebloggingacademy.com/?p=5655#comment-11 Great work David! Great work David!

]]> By: David Rivers http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-10 David Rivers Thu, 11 Feb 2010 19:48:20 +0000 http://thebloggingacademy.com/?p=5655#comment-10 Ah good old Fasthosts. After having several domains renewed that I did not want I emailed customer service, after receiving some rather rude customer service I cancelled all my domains and services with them, I then moved my companies hosted email solution (50 users) away from them, I did notify them that this would be the case unless they refunded me. So rather than refund me £30 (or similar) they have now lost approximately £12,000 a year. I should really ask for that as a pay rise, given we are now making huge savings (this was 4 years ago...) Ah good old Fasthosts. After having several domains renewed that I did not want I emailed customer service, after receiving some rather rude customer service I cancelled all my domains and services with them, I then moved my companies hosted email solution (50 users) away from them, I did notify them that this would be the case unless they refunded me. So rather than refund me £30 (or similar) they have now lost approximately £12,000 a year. I should really ask for that as a pay rise, given we are now making huge savings (this was 4 years ago…)

]]> By: Stephen http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-9 Stephen Sun, 03 Jan 2010 08:05:09 +0000 http://thebloggingacademy.com/?p=5655#comment-9 I have asked for refunds on several occasions but Fasthosts have always refused. It seems to me that you might have to write off the money you spent. The upshot of my experiences with Fasthosts has caused me to buy less domains than I would have done if they operated a more open domain renewal policy. I have asked for refunds on several occasions but Fasthosts have always refused. It seems to me that you might have to write off the money you spent.

The upshot of my experiences with Fasthosts has caused me to buy less domains than I would have done if they operated a more open domain renewal policy.

]]> By: Andrew http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-8 Andrew Wed, 16 Dec 2009 12:42:33 +0000 http://thebloggingacademy.com/?p=5655#comment-8 This has happened to me with several domains that I now have no need for – around £200 of renewal fees. They’re refusing out right to issue a refund. Do you think there’s any way at all to get a refund or do I have to just write the £200 off? Extremely underhand to not send a reminder email. This has happened to me with several domains that I now have no need for – around £200 of renewal fees. They’re refusing out right to issue a refund. Do you think there’s any way at all to get a refund or do I have to just write the £200 off? Extremely underhand to not send a reminder email.

]]> By: Trevor http://thebloggingacademy.com/a-short-post-about-fasthosts-and-its-domain-renewal-policy/comment-page-1/#comment-7 Trevor Thu, 10 Dec 2009 20:54:40 +0000 http://thebloggingacademy.com/?p=5655#comment-7 It sounds like they have a tendency to neglect to remind you about things that they will charge you for. I signed up under their free 1 year reseller promotion, and then forgot about it. I was only recently reminded when I received an e-mail (the first communication I had received from them since signing up) saying my credit card had been declined when they tried to renew my account. It turns out the information they had was for a card that had since expired. I asked them to cancel my account, since I never actually used it, but they refuse to do so, saying I have to pay the renewal fee first. Yet their TOS says that all services have to be paid for in advance, so the renewal fee is for future services that I will not pay for because I don't want them. So we're currently going back and forth, them telling me they won't cancel my account until I pay, and me telling them I won't pay for services I don't want. :( It sounds like they have a tendency to neglect to remind you about things that they will charge you for. I signed up under their free 1 year reseller promotion, and then forgot about it. I was only recently reminded when I received an e-mail (the first communication I had received from them since signing up) saying my credit card had been declined when they tried to renew my account. It turns out the information they had was for a card that had since expired. I asked them to cancel my account, since I never actually used it, but they refuse to do so, saying I have to pay the renewal fee first. Yet their TOS says that all services have to be paid for in advance, so the renewal fee is for future services that I will not pay for because I don’t want them. So we’re currently going back and forth, them telling me they won’t cancel my account until I pay, and me telling them I won’t pay for services I don’t want. :(

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